Refund & Cancellation Policy

This policy applies to all travel bookings made with Ghumakkars through www.ghumakkars.in, WhatsApp, phone, manual UPI, PhonePe, Razorpay or any other payment method accepted by Ghumakkars. Ghumakkars sells travel booking services, group trip packages and related trip add-ons. No physical product is shipped; booking confirmations and trip details are delivered digitally by email, WhatsApp, website dashboard or phone support.

Where a seat-lock option is available, the seat booking amount is non-refundable once the seat is confirmed. The seat-lock amount is used to reserve inventory, transport, stay or operational capacity. If the remaining amount is not paid by the due date, Ghumakkars may release the seat and the seat-lock amount will not be refunded.

Cancellation charges are calculated from the scheduled trip departure date and apply after deducting any non-refundable seat-lock amount, payment gateway fee, bank charge and non-recoverable vendor cost.

The eligible trip amount means the amount actually paid by the traveller after discounts and wallet use, excluding the non-refundable seat-lock amount and any non-recoverable costs already committed to suppliers.

Cancellation requests must be sent to support@ghumakkars.in from the registered email address or by contacting the official Ghumakkars WhatsApp number +91 82180 20972. The request must include booking ID, traveller name, trip name, departure date and reason for cancellation. The cancellation time is recorded when Ghumakkars receives enough information to identify the booking.

Eligible refunds are initiated by Ghumakkars within 5 to 7 working days after the cancellation request is accepted and payment records are verified. Refunds are made to the original payment source wherever supported by the payment gateway.

Gateway or bank delays after refund initiation are outside Ghumakkars' control, but we will share available refund reference details with the traveller on request.

If Ghumakkars cancels a trip before departure due to an internal operational reason, insufficient participation or a company decision, the traveller is eligible for a 100% refund of the amount paid to Ghumakkars. If the traveller prefers, the amount can instead be transferred to another departure or kept as trip credit, but a refund remains available for company-side cancellations covered by this section.

If a trip is cancelled, delayed, shortened, rerouted or modified due to weather, landslide, road closure, traffic disruption, government restriction, permit issue, safety advisory, transport disruption or other force majeure event, Ghumakkars will first try to provide a safe alternate itinerary, rescheduling option or trip credit. If a monetary refund is applicable, it will be limited to the amount Ghumakkars can recover from hotels, transporters, activity vendors and other suppliers after deducting costs already incurred for the booking.

If money is deducted but a booking is not confirmed, or if a duplicate or excess payment is received, Ghumakkars will verify the payment with the gateway or bank. Confirmed duplicate or excess payments are refunded to the original payment source. Failed payment reversals follow the applicable UPI, PhonePe, card, bank or gateway timeline.

No refund is provided for no-shows, missed departures, late arrival at pickup point, failure to carry required documents, refusal by authorities or vendors due to traveller conduct or documents, or voluntary withdrawal before or during the trip.

No refund is provided for partially used services, early departure, unused meals, unused stays, unused transport, skipped activities, personal preference changes, illness during travel, or any service not used by the traveller after the trip has started. If a supplier returns any specific unused-service amount to Ghumakkars, that recovered amount will be passed to the traveller after deducting applicable charges.

A traveller removed from a trip or denied boarding for fighting, harassment, abuse, intoxication, possession of illegal substances, unsafe conduct, damage to property, non-compliance with trip leader instructions or violation of law is not eligible for refund. The traveller is responsible for any additional return travel, stay, fine, damage or legal cost arising from such conduct.

Every refund is calculated according to this policy, the booking record, the payment record, the cancellation date and the trip status. If a traveller believes a refund has been calculated incorrectly, they can contact Ghumakkars support with the booking ID and payment reference for review.